Refund policy

Returns 

In the unlikely event that you’re not satisfied with your purchase, we offer a refund or exchange if you request to return your item within 14 days of receiving it. Following your request, you have another 14 days to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. The earrings are not refundable due to hygiene reasons.

To start a return, please contact us with your order number and your reason to return at info@assuwa.co.uk. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we do not cover the return shipping.

If your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@assuwa.co.uk.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items such as custom products, special orders or personalised items cannot be returned. 

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@assuwa.co.uk.