ASSUWA

We've created a size guide for you. Please visit our size guide to find the perfect with you.

For our silver pieces, we use sterling silver. Sterling silver is also called 925 silver, which is why you would see 925 engraving. Please see more on our materials and sourcing here.

For our gold pieces, we use 18 karat gold plating on sterling silver on most of your products. For larger pieces, we sometimes use gold plating on brass to make the pieces weigh less as brass weighs less than sterling silver. 

You can find information about a specific product in the ‘details’ section of each product page.

We use 18 karat gold plating or silver for the metal colour of our jewellery. We handpick our gemstones carefully to reflect the story of each piece. As a result, the gemstone colours are very diverse depending on the type and style of the stones. We give a detailed explanation on the gemstones each time on the product page. Please note that due to the natural formation of the gemstones, the colour might have small variations. This imperfection is perfectly natural.

We don’t have a physical store, however, we work with some department stores.

Yes. We believe that we all are designers of our own style so to express our style fully we would like all of us to be able to combine our pendants with any chain or with other pendants.

Yes. We can personalise or engrave your ASSUWA jewellery. Please note that the price and dispatch times will differ depending on the request. To start your journey, please contact us on info@assuwa.co.uk

Creating an account is the best way to stay up to date with the ASSUWA community. You can get to know the new products and collection launches, be the first ones to know when there are sales, manage your orders and waitlists. 

Click on ‘Account’ on the top right side of the website landing page. You would need an email address and fill in the required fields so that we know how to contact you in your desired way.

If you forgot your password, go to the Account page by clicking on the top right side of the ASSUWA website, click on log on and ‘forgot password’. Then follow the instructions on the screen.

If a piece is out of stock, you can click on ‘join in the waitlist’ option to be notified when the product is available. You can manage the products that you’re on the waitlist by logging on to your account. Simply click on remove from waitlist if you would like to be taken out of the list.

We offer Standard, Express and Next weekday delivery in the UK.

Please see the Shipping and Return page.

We ship our products from the UK so all UK orders are exempt from custom duties.

For US, EU, and the rest of the world orders, customers are responsible for covering all import taxes and duties. The courier will contact you directly upon arrival in the destination country to assist with any necessary payments.

We do same day shipping, please see the shipping costs for the rates.

We ship all ASSUWA heirlooms with a tracking number, which you will receive once we dispatch your order.

Once an order is dispatched we cannot amend or change it. If an order is yet to be dispatched, we may be able to amend or cancel. Please contact us on info@assuwa.co.uk.

You do not need to sign for the parcel.

Every piece is handmade, and we only work in small batches on a rotation schedule. Hence sometimes some pieces might be out of stock. When we accept pre-orders for an heirloom, it means that we are in the process of producing it. We accept your payment on that day and then ship it at a future estimated time, which is shown in the product description in bold italics.

In the unlikely event that you are not satisfied with your product, you can return your jewellery to us. Please see our Returns page here to start your return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. 

For hygiene reasons we are not able to accept earrings that are tried on.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we do not cover the return shipping.

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can recycle your old ASSUWA jewellery with us, for whichever reason. Please contact us to start your ASSUWA Recycle journey at info@assuwa.co.uk and send your jewellery back to the address that we’ll provide. We will then assess your jewellery and send a discount count accordingly. You can use your code in your next orders.

Please find more information on our ASSUWA Recycle Programme here.

Click on ‘sign up to newsletter’ to receive your first ASSUWA newsletter. You will find your discount code there.

Click on the basket icon on the top right corner of the ASSUWA website and then click on checkout. Enter your code at the checkout page. Please do so before payment.

Your ASSUWA jewellery is a gift for yourself or for a loved one. It will always come in its elegant jewellery box. Please let us know if you would like to include your personalised message to your loved one.

Yes. You can click here to purchase a gift card for your loved ones. You can choose the amount in the drop down menu.

Yes, ASSUWA uses precious metals that are recycled, and also our gemstones are conflict-free semi-precious stones which are carefully handpicked. All our materials are sustainable and ethically sourced in Istanbul.

Yes, our packaging products are labelled eco-friendly and FSC®-certified. Our packaging kraft paper is made from 100% recycled biodegradable and recyclable paper; our packaging rope is organic jute - we only use eco-friendly materials. When you receive your order, you might see a natural dried flower - well, these lovely flowers are from our house and studio, handpicked with love.

Yes, we have picked Istanbul as our sourcing site as it has been a hub for artisans and family-run ateliers for many centuries. It is a city that inspired many jewellers and artists across the globe. We work closely with our family-owned ateliers and artisans to design and produce. Every piece is handmade, and we only work in small batches on a rotation schedule.